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Designing operating models, and actually implementing them
An operating model is how a strategy actually gets done: the structures, processes, decision rights, capabilities and technology that turn intent into delivery.
When a strategy changes, the operating model has to change with it, or the strategy stays on the page.
CCG both designs operating models and, crucially, implements them. Redesign is the easy half; the value is only realised when people actually work the new model. We treat operating model change as exactly that, a change programme, and run it with the same discipline we bring to any enterprise change.
We translate a strategy into a coherent model: how the organisation is structured, how work flows, where decisions are made and by whom, what capabilities are needed, and how technology and data support it. The test of a good design is not elegance, it is whether it can actually be run.
We take the design into the line: sequencing the change, redesigning roles and decision rights, building the new capabilities, and moving people from the old ways of working to the new. This is where most operating model programmes fail, and where change management earns its place.
A new operating model asks people to give up familiar structures, hand over or take on decisions, and work with colleagues differently.
That is threatening, and a redesign that is announced rather than led runs straight into it. Boxes on a chart move; behaviour does not.
So we design the implementation from the start, not as an afterthought: who has to do what differently, in what order, with what support, and how we will know it is working. That is the difference between an operating model that is drawn and one that is delivered.
We deliver operating model change through our proprietary System7™ methodology, which structures the planning, execution and closing of a change or strategy programme and helps map, plan and risk-assess every part of it. It is what lets us hold the design and the implementation together, so the operating model that goes live is the one that was intended.
Next step:
redesigning how your organisation runs? Get in touch with us to design an operating model you can actually implement.
